To send us your jewelry for repair or refurbishment, please package it securely with instructions containing the following information:
- Your full name
- Your street address
- Your telephone number(s)
- Your e-mail address
- A photocopy of the receipt or receipt information (required for warranty repairs)
- A description of your requested repair/refurbishment
When we return your jewelry to you, please ensure that someone will be available at your provided street address to sign for your delivery.
Please insure your package appropriately and send it with tracking confirmation to:
Emperor (for security, do not write "Jewelry" on your box)
P.O. Box 426
Aiea, HI 96701
Our Customer Service department will contact you with their estimate of time, cost (for non-warranty repairs) and return shipping expense.
Click here to contact us.